Privacy Policy

Effective Date: Jan 17, 2024

Mitrova LLC ("we," "our," or "us") values your privacy and is committed to protecting the personal information of our customers and their end users. This Privacy Policy describes how we collect, use, and safeguard personal information in compliance with applicable laws, including the California Consumer Privacy Act (CCPA).

1. Information We Collect

In the course of providing our services, we collect and store certain personal information, including but not limited to:

  • Personally Identifiable Information (PII): Name, address, phone number, email address.
  • Customer Transaction Data: Information derived from our integration with customer CRM, sales, and marketing systems to provide a consolidated view of customer data.

What We Do Not Collect: We do not collect or store credit card information or other financial details.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services.
  • Facilitate integrations with customers' CRM, sales, and marketing systems.
  • Ensure data accuracy and consolidate customer information for our clients.
  • Comply with legal obligations and enforce our terms of service.

3. Information Sharing

We do not sell personal information. However, we may share personal information with third parties in the following circumstances:

  • Service Providers: To trusted partners who assist us in operating our services under strict confidentiality agreements.
  • Legal Compliance: When required by law or to protect the rights, property, or safety of Mitrova LLC, our users, or others.

4. Data Security

We take the security of your information seriously and implement industry-standard security practices to protect it, including:

  • Encryption of data in transit and at rest.
  • Regular audits and updates to our security measures.
  • Restricted access to personal information on a need-to-know basis.

5. Your Rights Under the CCPA

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request details about the personal information we collect, use, and disclose.
  • Right to Delete: Request that we delete your personal information, subject to certain exceptions.
  • Right to Opt-Out: We do not sell personal information, so this right does not apply.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your rights, please contact us at privacy@mitrova.com.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please email us at:

Email: privacy@mitrova.com
Mailing Address: 1300 First St, Ste 368. Napa CA 94559

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website with the effective date.

Mitrova LLC is committed to protecting your privacy and maintaining your trust. Thank you for choosing us as your partner.